Support
Something not working? Write to us.
When Baby’s Home is in private beta and a real person reads every message. If the product is getting in your way during the first weeks home, say so plainly and we will sort it out.
Get in touch
Email is the only support channel right now, and it reaches us directly.
If something is blocking you, such as being unable to sign in, share your link, or open real dates, we reply the same day. For anything else we reply within 24 hours.
If you are a helper
Helpers do not have accounts, so there is nothing to reset and nothing to look up. Your access is the private link the family sent you.
- Lost the link. Look back through the original message or email the family sent. Reopening that link is all you need.
- Still cannot find it. Ask the family to send it again. They can share it from their household at any time.
- The link no longer works. The family may have retired it. Ask them for the current one.
We cannot look up a household on your behalf or send you a family’s link. That boundary is deliberate, and it is what keeps a private plan private.
If you are an organizer
- The sign-in email has not arrived
- Give it a minute, then check your spam folder. Sign-in links are single use, so use the newest one you received. If nothing arrives, write to us with the address you are trying.
- A helper says they never got an email
- Open your household and look for the delivery notice. When a message cannot be delivered, the product tells you and offers a private link you can send yourself through your own messages.
- The homecoming date is wrong
- You can correct it. Your dated plan moves with it, and anyone who already signed up is told about the change.
- You want to stop or close the household
- The owner can archive or delete it from the Sharing section. Archiving keeps the data and ends all access. Deleting removes everything within seven calendar days.
What helps us fix it faster
Tell us what you were trying to do and what happened instead. If you can, add roughly when it happened and whether you were on a phone or a computer.
Please do not send screenshots containing other people’s names or contact details, and never send us a password. We will never ask you for one.